Great People Using Sub-Standard Processes = Mediocrity in Service Delivery
We have witnessed, time after time, great people trying heroically to serve the customer, against an enormous foe: the organization’s own processes. You need to ask these questions:
- Are your business processes in alignment with the goals of the organization?
- Are your business processes lean – do they take the shortest path and least error prone route to success?
- Are your business processes in control – do they consistently meet quality requirements?
- Do your business processes maximize your ability to serve beyond customer expectations and to deliver maximum profits to your bottom line?
Our Solution Tools encompass a wide array of services, based on a thorough, up-front needs analysis of your organizational business processes.
- D.I.AL.O.G. Assessment
- OD Surveys
- Process Mapping & Analysis
- Process Documentation
- Team-based Process Improvement
- Continuous Quality Improvement
- Cycle-time Reduction
- Six Sigma Methodology
- Lean Methodology
We work with your leadership and teams to identify areas of opportunity and then facilitate the analysis, improvement, training and documentation of processes. Once implemented, we assist with tracking performance to assure desired outcomes.
Contact us for a free consultation.